Frequently Asked Questions — isilulu.com

Question 1

What is isilulu.com?

Accepted Answer

isilulu.com is a secure digital vault for your important documents and assets — inspired by the traditional African isilulu basket used to safeguard precious items. It helps individuals, families, and community groups store, organise, and share important records including IDs, insurance policies, wills, warranties, and more, with AI-powered reminders, emergency access, and group sharing features.

Question 2

What kinds of documents can I store on isilulu.com?

Accepted Answer

You can store virtually any important document: ID documents, passports, driver's licences, birth and marriage certificates, wills, funeral policies, life insurance, medical aid, vehicle insurance, home insurance, lease agreements, employment contracts, educational certificates, tax documents, and more. Each document's expiry date is tracked with automatic renewal reminders.

Question 3

Is my data safe and private on isilulu.com?

Accepted Answer

Yes. isilulu.com uses end-to-end encryption so your documents are secured in transit and at rest. You control exactly who can see each item — keep things private or share with specific people. You can export or delete your data at any time.

Question 4

Is there a free plan?

Accepted Answer

Yes. The free plan lets you store up to 20 assets and 20 documents at no cost, forever. You can upgrade to Basic (R249/month, 100 items, 40 AI credits) or Premium (R449/month, unlimited storage, 100 AI credits/month, advanced AI and priority support).

Question 5

Can I use isilulu.com for my stokvel or community group?

Accepted Answer

Yes. The Associates feature lets you create groups for households, stokvels, burial societies, and community organisations. Members can share documents and assets, track shared expenses, split costs, and record payments — all with role-based access control.

Policies & Legal Documents

Summary

Terms of Use Summary (Plain English)

Legal

About Us

Privacy Policy

General Terms and Conditions

Compliance

Pricing Structure

Credit Return, Refund and Cancellation Policy